Contactos
Talk to
a person.
Four routes, one team, no ticket queue between them. Written contact is the one we recommend, because it gives both of us a record.
Direct
- Telephone
- +351 255491879Call to a Portuguese national landline. Charged at your operator's standard rate.
- Post
- AL TEI FABRICA CALCADO LDA
Rua de Pinhal Basto n.º 654, 4615-421 Macieira da Lixa, Felgueiras, Portugal - Hours
- Monday to Friday, 09:00–18:00 (Europe/Lisbon), excluding Portuguese public holidays.
- How fast we answer
- We answer written enquiries within one business day and never later than five.
Answers that may already exist
- Sizing, and how to measure your foot
- Cleaning, by material
- What the three label rows mean
- Shipping costs and delivery windows
- Returning a pair you changed your mind about
- A pair that has failed
- Buying for a shop
You may also file a complaint at any time through the Livro de Reclamações Eletrónico, with or without contacting us first. We answer within 15 business days and send our reply to the competent authority.
Send a message
Fields marked with a green asterisk are required. We ask for a country because delivery, returns and duties differ by destination and the answer usually depends on it.